Managing Your Subscription

Viewing Your Current Plan

1. Open the app header and click Billing
2. You'll see your current plan, price, renewal date, and payment method

Upgrading

1. From the Billing page, see the Free vs Pro comparison (or click See All Plans for the full 4-tier comparison)
2. Click Upgrade To Pro (or Get Educator Pricing if your account is verified academic)
3. Stripe Checkout opens — enter payment details
4. Plan upgrades immediately; new limits and features unlock

Downgrading

1. From the Billing page, click Manage In Stripe
2. In the Stripe Customer Portal, choose Downgrade
3. Downgrade takes effect at the end of your current billing period — you keep paid features until then

Switching Between Monthly And Annual

1. From the Billing page, click Manage In Stripe
2. In the Stripe Customer Portal, switch plan to the annual or monthly variant
3. Annual plans give effectively 2 months free per year (~17% off)

Updating Payment Method

1. From the Billing page, click Manage In Stripe
2. In the Stripe Customer Portal, update your card
3. New payment method applies to the next billing cycle

Viewing Invoices

1. From the Billing page, scroll to Invoice History
2. See your last 5 invoices with download links
3. Click View All In Stripe for full history in the Stripe Customer Portal

Cancelling

1. From the Billing page, click Manage In Stripe
2. Click Cancel Subscription
3. Cancellation takes effect at the end of your current billing period — you keep access until then
4. After period ends, account moves to Free tier (your data is retained)

Refund Policy

Subscription fees are non-refundable except for verified service unavailability of 48+ hours, billing errors, or where required by law. We don't pro-rate refunds for partial billing periods.

Educator Pricing

Educator pricing is half-price Pro ($9.90/month or $99/year) and unlocks automatically when you sign up with a verified school email (.edu, .edu.sg, .ac.uk, .ac.nz, .edu.au, .school.nz, and others).

If your school's domain isn't recognised, email hello@gamestally.com and we'll add it.

Failed Payment

If your payment fails, we'll retry over 14 days. During that time, you keep access. If payment continues to fail, your account moves to Free tier (your data stays). Update your payment method in the Stripe Customer Portal to restore Pro features.